With the recent Mac and iPhone applications updates, we’re getting a lot of feedback. I thought it would be a good time to open our GetSatisfaction page.
Our support platform – Zendesk – currently allows us to provide one-to-one private support. It has replaced our previous public forums, and it’s been a great improvement in our way to keep track of problems and conversations. We’ve been able to fix many issues with it, sharing screenshots and private data. But on the other hand, the community discussions have been pretty limited.
Zendesk and GetSatisfaction recently integrated their services, allowing any discussion on GS to be escalated in a one-to-one discussion on Zendesk. This is exactly what we’ve been looking for.
So if you have any feedback, questions, ideas, don’t hesitate to visit our GetSatisfaction page.
